Patient Services
Service Excellence
Appearance
- Personal appearance
- Facility appearance
Communication
- Acknowledge customers
- Keep customers appropriately informed
- Maintain confidentiality
- Telephone/voice/e-mail etiquette
Ownership/Accountability
- Act as an ambassador of HCMH at all times
- Anticipate and exceed customer needs and expectations
- Understand and accept responsibilities
Respect
- Treat customers (patients, guests, co-workers) as I would want my family to be treated
- Treat co-workers (employees, physicians, volunteers) as professionals
- Punctual in meeting customer’s request and needs
- Recognize and respect differing viewpoints and beliefs
Attitude
- Acknowledge customers, smile and maintain eye contact
- Apologize for problems, inconveniences, and wait times
- Thank customers for choosing Hancock County Memorial Hospital